Privacy Policy

Redback Cards is committed to protecting and respecting your privacy. This policy, together with our Terms and Conditions and any other documents referred to on it, form the privacy policy for www.redbackcards.com.

By using the Website, you are accepting and consenting to the collection, use and transfer of your information under the terms of this policy.

This policy may need to be updated from time to time. We will inform you of any major changes however the most up to date version can always be found here.

Who has access to your information?

Redback Cards has access to your information. For the purpose of the General Data Protection Regulations updated in 2018 Redback Cards Limited of Wessex House, Teign Road, Newton Abbot, Devon, TQ12 4AA is the data controller. Redback Cards owns the data that it collects on the site.

Redback Cards also uses contractors to service the site or to fulfil orders for customers. Where these contractors require access to personal information, Redback Cards tries to seek assurances that they comply with the DPA and that your information will be kept confidential. They will not use your information except to fulfil their obligations to Redback Cards and will not use it except in line with this privacy notice.

Redback Cards may have to disclose information about customers to our professional advisers to obtain professional advice.

Redback Cards will not disclose your information to anyone else, unless we are legally obliged to by HMRC, the government, or any other institutional body we deem fit.

Consent

By consenting to this privacy notice, you are giving us permission to process your personal data specifically for the purposes identified below:

-For processing and generating Leads from Trade shows, through our website, over the phone/post or through our sales agents.

-For processing orders online, over the phone or through our agents, and using your information to set up a consumer or trade account

-For the use of marketing/promotional campaigns.

You may withdraw the consent at any time by sending an email to info@redbackcards.com, stating your name, company details and or any other information, as in line with the Withdrawal of Consent procedure within the parameters of the GDPR documentation.

Receiving marketing emails

You can choose to receive promotional and marketing emails from us. You can do this by choosing to opt in to our newsletter on the web site. You can unsubscribe to our mailings at any time via the unsubscribe link at the bottom of any of our emails or emailing us at info@redbackcards.com

Location of data

The data we collect from you is stored within the European Union. And is in compliance with the GDPR laws that came into effect 25th May 2018.

Information we collect and use

The personal data we may collect when filling in forms on our site includes your name, billing/delivery address, orders and receipts, email address and telephone number.

If you contact the Company, the Company may keep a record of that correspondence.

Information may be gathered by the use of cookies in your web browser. Please see our cookies policy for more information.

Please note that when you place an order on our website, we do not hold your card details. Your payment is processed through Opayo, our third party payment processor who use secure online capture and processing methods.

Your social media username, if you interact with us via those channels, to help us respond to your comments, questions or feedback.

How and why we use your personal data

We use your data so we can fulfil our contractual obligations to you (such as deliver your order) but also to offer you products and promotions that are more likely to be of interest to you. The data privacy law allows this as part of our contractual obligations and legitimate business interest in understanding our customers and providing the highest levels of service. We will hold your data in our systems for as long as is necessary for each relevant activity or as long as is set out in any contract we have with you.

Data & password security

All data you provide to us is stored on the Company’s secure servers.

Where you have a password, you are responsible for keeping the password confidential. Do not share the password with anyone.

The security of your personal data is very important to us and Redback Cards will never sell, share or trade your contact details with any third parties.

Sending information on the internet is not completely secure. Although the Company does its best to protect your personal data, the Company cannot guarantee the security of the data transmitted to the Website. Any transmission is at your own risk. Unless the Company has been negligent the Company is not liable for any loss arising from a breach of security.

Your rights over your personal data

You have the right to request a copy of any information about you that Redback Cards holds at any time, and also to have that information corrected if it is inaccurate. To request your information please contact the Data Protection Officer, Redback Cards, Old Engine House, Flete, Ivybridge, Devon, PL21 9NX or email info@redbackcards.com. To update your information please update your online account or contact our customer services team.

If we chose not to action your request we will explain to you the reasons for our refusal.

Our site may, from time to time, contain links to and from the websites of our partner advertisers and affiliates, If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.

Questions?

If you have any questions about our privacy policy please contact us at info@redbackcards.com